Terms and conditions (User Agreement) for Reddy Anna App

These terms and conditions explain the rules for using the reddy anna app, including account eligibility, acceptable use, bonus terms, withdrawal rules, and dispute handling. By accessing or using the services, you confirm that you have read and understood this user agreement and agree to follow it.

These terms may be updated from time to time. Continued use after changes are published means you accept the revised terms.

About this agreement

These terms and conditions govern:

• Your access to and use of the website/app features, including betting and casino-style games where available.
• How accounts, balances, deposits, bonuses, and withdrawals are managed.
• Conduct standards, responsible play, and dispute resolution.

If any part of these terms conflicts with a specific promotion’s conditions, the promotion-specific terms (bonus terms) apply to that promotion only.

Eligibility and account registration

By creating or using an account, you agree that:

• You meet the legal age requirement applicable in your jurisdiction to participate in betting/gaming activities.
• You will provide accurate registration details and keep them updated.
• You will use the service for personal use only and not on behalf of another person unless explicitly permitted.

We may refuse, suspend, or close accounts where eligibility requirements are not met or where registration information appears incomplete, misleading, or inconsistent.

For general guidance about safe usage, you can also review our responsible gaming guidance.

Account security and verification

You are responsible for:

• Keeping login credentials confidential.
• Not sharing your account or allowing others to access it.
• Not creating multiple accounts to bypass limits or promotion restrictions.

To protect users and comply with operational and legal requirements, verification checks may be required before certain actions, including withdrawals. Verification can include confirming identity and validating payment ownership where relevant. If requested information is not provided within a reasonable time, features may be restricted and/or withdrawals delayed until verification is completed.

Deposits, balances, and wallet rules

Key wallet principles:

• Deposits must be made using methods you are authorized to use.
• Your available balance can be affected by open bets, pending settlements, bonuses, and any applicable restrictions linked to promotions.
• In case of suspected fraud, chargebacks, or unauthorized payments, we may freeze balances while investigating.

If you believe a deposit or balance change is incorrect, report it promptly with transaction details so it can be reviewed.

Bonus terms and promotions

Bonus terms vary by offer and may include:

• Eligibility rules (e.g., first-time deposit only, one per person/device/payment method/household).
• Wagering/rollover requirements before a bonus balance can be converted to cash withdrawal.
• Maximum stake limits or game/type restrictions while a bonus is active.
• Expiry dates and forfeiture rules if conditions are not met.

General rules that typically apply:

• Bonuses are optional and can be declined if you prefer to play with cash only.
• Attempts to abuse promotions (e.g., creating multiple accounts, collusion, or intentionally exploiting offer mechanics) can lead to bonus removal and account restrictions.
• Bonus-related restrictions can limit withdrawals until conditions are satisfied.

For practical explanations of how promotions work, see bonuses.

Withdrawal rules and payout processing

Withdrawal rules are designed to help ensure secure payouts and prevent misuse. By requesting a withdrawal, you agree that:

• Withdrawals may require account verification before processing.
• Withdrawals may be reviewed for security, fraud prevention, responsible play checks, and compliance with bonus terms.
• If you have active bonus conditions, withdrawal eligibility may be limited until those conditions are met, or the bonus may need to be forfeited.

Common reasons withdrawals may be delayed

• Verification pending (identity/payment validation).
• Incomplete or inconsistent account details.
• Ongoing investigation of irregular activity.
• Open bets or unsettled markets affecting available balance.
• Bonus terms not yet satisfied.

To avoid delays, ensure your profile details are accurate and that your withdrawal request matches your verified details.

Acceptable use and prohibited activities

You agree not to:

• Use the service for unlawful purposes, including money laundering or facilitating prohibited transactions.
• Engage in cheating, collusion, match manipulation, or any attempt to gain an unfair advantage.
• Use automation or software to place bets, scrape data, or interfere with service operations (including bots).
• Exploit bugs, pricing/odds errors, or system vulnerabilities.
• Harass support staff or other users, or submit abusive content.

We may suspend, limit, or terminate accounts where prohibited activity is suspected or confirmed, and may void bets or withhold promotional benefits where the rules permit.

Responsible play

Responsible play means keeping betting and gaming within your personal limits. You should only wager what you can afford to lose and avoid chasing losses.

We may take appropriate steps if we identify patterns indicating harm or loss of control, including applying limits or restricting access. If you want help setting boundaries or learning more, visit responsible gaming guidance.

Need help?

Errors, cancellations, and game integrity

While we aim for accurate operation, errors can occur (for example, incorrect odds, incorrect settlement, or technical interruptions). In such cases:

• Bets may be adjusted, settled correctly, or voided where an error materially impacted the outcome or pricing.
• If a market is suspended due to an integrity concern (e.g., suspected manipulation), bets may be voided according to applicable rules.
• If a game round is interrupted, the platform may follow the provider’s standard resolution process (e.g., resume, rollback, or settle based on the last known valid state).

Where possible, decisions are made consistently with available records (bet logs, provider reports, transaction history).

Disputes, complaints, and contact details

If you have a complaint or dispute:

1. Contact support with clear details (username, dates, bet ID/transaction reference, screenshots if relevant).
2. Allow time for investigation and a response.
3. If you disagree with the outcome, you may request an escalation for further review.

Contact channels:

• Email: support@reddyaannabook.com
• Live Chat: via the site support window (24/7)
• WhatsApp: https://api.whatsapp.com/send?phone=918282054968&text=I%20want%20id

Quick checklist (what to include when raising a dispute)

Item	Why it helps
Bet ID / slip reference	Identifies the exact wager and market
Date/time and event name	Speeds up log matching and review
Transaction reference (deposit/withdrawal)	Helps trace payment flow
Screenshots (optional)	Provides context if a display issue occurred

FAQ