Privacy Policy for Reddy Anna App (Privacy Policy, Data Protection, Cookies & Security)

This privacy policy explains how the Reddy Anna App and related services collect, use, share, and protect information when you use our website/app, create an account, or contact support. It also explains your choices and how to access or delete your personal information. For the main product overview, visit reddy anna app.

This policy is written for informational purposes and should be read together with our terms and conditions and responsible gaming pages.

Who we are and scope

This privacy policy applies to information processed by the Reddy Anna App and associated websites, pages, and support channels (email, live chat, and WhatsApp) when you:

• browse our site or use our app,
• register or verify an account,
• deposit/withdraw or place bets (where applicable),
• contact customer support, or
• interact with our messages.

If any third-party service (such as a payment provider) has its own privacy notice, their terms apply to their processing as well.

Information we collect

We collect information in three main ways: (1) information you provide, (2) information collected automatically, and (3) information from third parties (only where needed to provide services or meet legal obligations).

1) Information you provide

Depending on what you do on the platform, this may include:

• Account details: name, username, date of birth/age confirmation, password (stored in protected form).
• Contact details: email address, phone number.
• Verification/KYC details (where required): identity documents or verification data needed for compliance, fraud prevention, and responsible gaming checks.
• Payment and transaction-related details: deposit/withdrawal identifiers, payment method metadata, UPI details or masked account references (we aim to minimize sensitive storage).
• Support communications: messages and attachments you send to support via email/live chat/WhatsApp.

2) Information collected automatically

When you use the site/app, we may collect:

• Device and usage data: IP address, device identifiers, browser type, operating system, language, pages viewed, links clicked, timestamps, and referring URLs.
• Log and diagnostic data: crash logs and performance metrics to improve stability and security.
• Approximate location: derived from IP address (city/region-level), mainly for security and compliance.

3) Information from third parties

Where relevant, we may receive:

• Payment status and confirmation from payment partners to process deposits/withdrawals.
• Anti-fraud or verification results from service providers (e.g., risk signals, pass/fail outcomes), where required for compliance and platform safety.

How we use your information

We use personal information for the following purposes:

• Provide and operate the service: create accounts, maintain sessions, process gameplay actions, and deliver requested features.
• Process transactions: support deposits/withdrawals, reconcile payments, and prevent duplicate or suspicious transactions.
• Customer support: respond to requests, troubleshoot issues, and maintain service quality.
• Safety, integrity, and fraud prevention: detect suspicious activity, prevent unauthorized access, and enforce our policies.
• Legal and compliance: meet applicable legal obligations (e.g., identity checks where required), resolve disputes, and respond to lawful requests.
• Improve and maintain the platform: analytics, debugging, and performance monitoring.
• Communications: send important service notices (e.g., policy updates, security alerts). We do not require consent for essential service messages.

For responsible play resources, see responsible gaming.

Cookies and similar technologies

We use cookies and similar technologies (such as local storage and pixels) for essential functionality, security, and analytics.

Types of cookies we may use

• Strictly necessary cookies: required for login, session management, and security controls.
• Preference cookies: remember settings (e.g., language).
• Analytics cookies: help us understand usage patterns and improve the platform.
• Security cookies: help detect suspicious activity and protect accounts.

You can control cookies through your browser settings. Disabling certain cookies may affect site/app functionality.

Legal bases for processing

Depending on your location and applicable laws, we process personal information based on one or more of the following legal grounds:

• Contract necessity: to provide services you request (e.g., account access, transactions).
• Legitimate interests: to secure, improve, and operate the platform (balanced against your rights).
• Legal obligations: to comply with laws, prevent fraud, or respond to lawful requests.
• Consent: where required by law (for certain optional cookies or marketing communications, if applicable).

How we share information

We do not sell personal information. We may share it only as needed for the purposes described in this privacy policy, including:

• Service providers (processors): hosting, analytics, customer support tools, security services, and payment processing partners.
• Payment and banking partners: to confirm and reconcile transactions and help prevent fraud.
• Legal and regulatory disclosures: if required by law, court order, or lawful government request.
• Business transfers: in case of merger, acquisition, restructuring, or sale (information remains subject to this privacy policy unless you are notified otherwise).

We require vendors to follow appropriate data protection and security standards and to process data only under our instructions.

Data retention

We retain personal information only for as long as necessary to:

• provide the service,
• comply with legal and accounting obligations,
• resolve disputes, and
• enforce agreements and security requirements.

Retention periods vary by data type (e.g., support tickets, transactional records, verification records). When information is no longer needed, we delete or anonymize it in accordance with applicable laws and operational requirements.

Security measures

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information, including:

• access controls and least-privilege practices,
• encryption in transit where appropriate,
• monitoring for suspicious activity and abuse,
• secure storage and credential protection measures.

No method of transmission or storage is 100% secure. You are responsible for keeping your login credentials confidential and notifying us promptly if you suspect unauthorized access.

Your rights and choices

Depending on your location and applicable law, you may have the right to:

• Access your personal information and receive a copy.
• Correct inaccurate or incomplete information.
• Delete personal information (where legally permitted).
• Object to certain processing or restrict processing.
• Withdraw consent (where processing is based on consent).
• Cookie controls: manage cookie preferences via your browser/device settings.

To request access, correction, or deletion, contact support using the details below. For account-related changes, you may also check settings available inside the app/website. We may need to verify your identity before completing certain requests.

If you are looking for account rules and user obligations, review our terms and conditions.

Children’s privacy

Our services are not intended for children. We do not knowingly collect personal information from anyone under the legal age required to use betting/casino services in their jurisdiction. If you believe a minor has provided personal information, contact us so we can take appropriate action.

International transfers

Your information may be processed in countries other than where you live, depending on where our servers or service providers operate. When we transfer information, we take steps intended to ensure appropriate safeguards and protections consistent with applicable data protection laws.

Changes to this policy

We may update this privacy policy from time to time to reflect changes in legal requirements, technology, or business practices. Updates will be posted on this page with the revised effective date (where applicable). Continued use of the service after updates means you have read the updated policy.

Contact us

For questions, requests, or complaints related to this privacy policy, contact:

• Email: support@reddyaannabook.com
• WhatsApp: https://api.whatsapp.com/send?phone=918282054968&text=I%20want%20id
• Live chat: available via the site support window (24/7)

Need help?

Summary table (quick reference)

Topic	What it means
Personal information	Data that can identify you directly or indirectly (e.g., contact details, account details).
Cookies	Small files used for essential site/app functions, preferences, analytics, and security.
Data protection	Processes and safeguards to keep information accurate, limited, and secure.
Security	Technical and organizational steps to reduce risk of unauthorized access or misuse.

FAQ